Monthly Archives

November 2018

What is the Difference Between Customer Support and Customer Success?

What is the Difference Between Customer Support and Customer Success?

By | Business Strategy, Small Business

Customer success and customer support are two key services that businesses strive to provide. Although each has similar goals and employees use similar skills when helping customers, each typically requires a different approach. The purpose of a customer support team is to educate customers about how to use a product and troubleshoot any issues they encounter with it. Customer success teams work closely with existing…

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